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Q What products does the company sell?
A. Photogold sells limited edition prints by top UK and European artists and colour photographs and posters of Scotland's scenery and castles. Each photograph is printed on to Kodak professional paper to give a superb quality glossy print.
Q. What sort of quality are the photos which you sell ?
Limited edition prints are printed on giclee or silkscreen
tp produce high quality prints . The photographs which
Photogold sells are high quality prints made on premium
Please note the base currency for transactions is pounds sterling. The price in dollars depends on the exchange rate .
Q. How can I order and pay for photographs?
A. Photographs can be ordered online , by phone onphone 01324 883305 (UK) . Payment can be made by credit card, cheque ( in pounds sterling) , Western Union Money Transfer or postal order. We accept Access , Visa , American Express and Switch . All orders are sent with a receipt enclosed.
Q Are the products guaranteed?
A. Photogold is committed to supplying products of the highest quality. Each picture comes with a full money back guarantee. If you are not satisfied with your purchase, return it in its original condition within 30 days for a full refund. Personalised photos can not be refunded unless there is a defect or damage to the photo in transit. This guarantee does not affect the consumer's statutory rights.
Q. Do you guarantee satisfaction and value for money?
A. We offer a unique range of top quality products at competitive prices .
Q. Does the company deliver outside the UK?
A. Yes , we deliver to the USA, Canada, Australia . Deliveries to other countries are made , subject to standard security procedures,
Q. How much does delivery cost?
Delivery in the Uk is £1.80 . Delivery for posters and
small orders outside the UK is £2.40 / $ 3.20 .
Q. Is it safe to order products on the Internet?
Credit card details are kept securely and can not be
accessed by any unauthorised parties. If you do not want to
order online you can order by phone
Q. If I order a picture how can I be sure I will get it?
A. Photogold is committed to providing customer service of the highest standard. In addition to the product guarantee, a credit card order gives extra safeguards. If you order a picture and do not receive it your credit card company will give a refund without question.
Q. How long does delivery take?
Posters are sent within 24 hours of receipt of order.
Photograph sizes 5 by 7 inch up to 16 by 11 are sent by
first class post within 2 working days of receipt of the
Q. If I have a problem with an order or want to know a delivery time who do I contact?
Please contact Customer Services with any query. Customer
Services can be contacted on phone 01324 883305 between
9 am and 6 pm Monday to Friday , by fax on
Q.Can I have a framed / mounted print?
A. We are now introducing a range of mounted photographs in a variety of sizes.Photogold does not sell framed photographs.If you order a mounted picture you have the option of picking the frame of your choice for it at a local framer.
Q. What is the number for Customer Services?
A. Customer Services can be contacted onphone 01324 883305 between 9 am and 6 pm Monday to Friday , by fax on ( UK )phone 01324 883305 or e-mail us . Calls cost standard BT rates.
Q. Who set up the company?
A . Photogold is a company set up by photographer David Rankin to market his landscape pictures. David has set up his own digital studio to scan, edit and print his images.
Q. What are the terms of the contract when I buy something from Photogold?
A. The information on this page constitute the terms and conditions of the contract between the customer and Photogold.This does not affect the consumer's statutory rights. In the event of any legal dispute , the law of Scotland will apply.
A.This privacy statement has been compiled to demonstrate our firm commitment to privacy. The following discloses the information gathering and distribution practices for this Web site.
Photogold is committed to safeguarding the privacy of our users while providing the
highest possible quality of service. We will only use the information that we collect about
you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your
personal information or any queries with regard to these practices please contact firstname.lastname@example.org
Photogold does not sell ,pass on or transfer any personal details or e-mail addresses to any third party.
Photogold runs a weekly newsletter . Subscribers reveive this on an opt in basis. Photogold does not send unsolicited information to visitors.
Registration for Gift Club
The Photogold Gift Club requires members to register and give us contact information - their name and email address.Members can unsubscribe at any time.
Contact information from the registration forms is used to get in touch with the customer when necessary.
Our site uses an order form for customers to request information, products, and services. We collect contact information
(like their email address), and financial information (like their account or credit card numbers).
Contact information from the order forms is used to get in touch with the visitor when necessary.
Financial information that is collected is used to bill the user for products ordered.
All information collected is for internal administration purposes only and is never divulged to outside parties.
The Photogold mailing list is maintained and held by a company in the UK.
This site contains links to other sites. Photogold is not responsible for the privacy practices or the content of such
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: email@example.com
Q. What is your policy on security ?
A. Photogold uses industry standard security SSL to protect customers information . SSL - secure sockets layer - ensures your personal details are kept secure . If you have any questions or concerns about security on this website please contact Security Manager David Rankin onphone 01324 883305 or email firstname.lastname@example.org
Photogold does not sell or pass on information supplied by customers or visitors to the site to any third party.
have any questions about our products, please
All pictures on this site are the copyright of Photogold. None of the pictures may
be copied , downloaded or used in any way without the express written
permission of Photogold.
Phone 01324 883305
40 Dunvegan Place,Polmont, Falkirk FK2 0NX (UK)
All pictures copyright Photogold 2001 -5
Eilean Donan Castle