Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items :

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Prints with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us online or phone 07723-538941 .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We can replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email online and send your item to: 40 Dunvegan Place , Polmont , Falkirk FK2 0NX

Shipping returns

To return your product, you should mail your product to: 40 Dunvegan Place , Polmont , Falkirk FK2 0NX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Need help?

Contact us online or phone 07723-538941 for questions related to refunds and returns.

Best selling artist Jack Vettriano of Lunchtime Lovers fame at Photogold

Kelpies canvas prints for sale – original images of the Kelpies.

Jack Vettriano was born in St Andrews , Fife, Scotland in 1951 and grew up in the mining town of Methil . He was raised in poverty – he lived with his mother, father and older brother in a spartan miner’s house, sharing a bed with his brother and wearing hand-me-down clothes. From the age of 10, his father sent him out doing any job that would earn money. His father took half his earnings. After leaving school at 15, he followed his father down the mine, working as an apprentice engineer. Vettriano took up painting as a hobby in the 1970s when a girlfriend bought him a set of watercolours for his birthday and from then on, he spent much of his spare time teaching himself to paint.

In 1984, Vettriano first submitted his work to an art exhibition in the museum . Jack Nicholson, Sir Alex Ferguson , Sir Terence Conran and Sir Tim Rice are amongst his fans .

Photogold  was the first online art gallery in the UK and it is older than Google ! It was initially designed by photographer  David Rankin  to market primarily prints of Scotland , including landscape prints featuring our eco canvas prints . We have a comprehensive range of signed limited edition prints by Scottish artist  Jack Vettriano including the Last Great Romantic and  Lunchtime Lovers 

Contact us online or phone 07723-538941.

Photogold has opened a shop on Etsy selling Jack Vettriano prints

Photogold offers a corporate art service for local businesses . With over 20 years experience in the art trade we can supply the artwork for any business , hotel or organisation . For more details phone 07723-538941.

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